These Terms and Conditions shall apply to the sale of the Goods by the Company to the Buyer to the exclusion of all other terms and conditions referred, except where the Company has agreed to such variation in writing anf by way of signature. By ordering from Creative Box Cakes Limited you agree to be legally bound by these Terms and Conditions and accept that they may be modified or amended and posted on this website from time to time.
Services provided
Creative Box Cakes
provides the following bespoke and unique designed and made cakes:
- Any occasion celebration cakes
- Wedding cakes
- Cupcakes
- Postable bakes
- Baking classes
Requests for other
services can be discussed directly with the client.
Consultations are
available by appointment only.
Allergen information
It is the responsibility of the customer to inform Creative Box Cakes Limited prior to the confirmation of booking of any food allergies or food intolerances. It is the responsibility of the customer to inform guests of allergy information. Creative Box Cakes Limited is not to be held liable for any allergic reaction resulting from consumption of the cake or any other edible items supplied.
We take every effort to ensure cakes do not contain allergens when advised of allergies and food intolerances when ordering. However, nuts, gluten, and dairy products are present in our kitchen, and as such we are unable to 100% guarantee products have not come into contact with to these allergens due to the risk of cross-contamination.
Box Bake Orders
All bakes are made to order and will be despatched as soon as possible. We aim for the product to be delivered within one week of the order date.
Occasion Cake Orders
We recommend that you book at least 8 weeks in advance to secure the date you require, especially for weekends.
Short notice requests will be accommodated where possible.
A signed order form and a deposit are required to secure your booking.
By payment of deposit it is deemed that the client accepts and agrees to the terms and conditions of Creative Box Cakes Limited.
Wedding cake orders
We require at least 12 weeks notice in advance for wedding cakes as these usually entail more detailed designs and complexity.
We require the remaining balance of the full order value no later than 6 weeks before the agreed delivery date. In the event you have to cancel within 6 weeks of the delivery date, you are liable to pay the seller 50% of the total order value at the time of cancellation. All cancellations must be made by email.
A non-refundable deposit of £100 is required to secure your booking and delivery date.
Payment terms
Deposits
We require a deposit on order placement for all cakes, which is deducted from the final balance payable. Deposits are non-refundable and non-transferable. Deposits are unfortunately not refundable as the required date of the order will be reserved for that order, meaning no other order can be fulfilled on that date.
Deposits are payable at the time of order confirmation and no later than 4 weeks before the order fulfilment date for occasion cakes and 12 weeks for wedding cakes.
A 25% deposit is payable on ordering unless the order is placed within 2 weeks of the due date, in which case full payment is due. By payment of the deposit, it is deemed that the client accepts and agrees to the terms and conditions of Creative Box Cakes Limited.
Final balance payments
For occasion cakes, final balance payments are to be made 2 weeks prior to order due date.
For wedding cakes, final balance payment is to be made 6 weeks prior to order due date .
For home bakes/bakes
in boxes, full payment is required on placement of order.
Collection and Delivery
Collection
If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises. Cakes are to be collected at a mutual and previously agreed date and time only. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the customer. The cake or products can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting.
Delivery and setup
We cannot be held liable for any damages to the cake or products we have delivered once we have a) delivered or b) delivered and set up the cake at the venue or delivery location, and received a signature for the safe receipt of the goods on our delivery note. All cakes will be delivered with an accompanying delivery note for signature.
We will always endeavour to deliver within the given time slot, however unfortunately delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to deliver the cake to you as close as possible to the given delivery time.
There is no charge for delivery within a 5 mile radius of Creative Box Cakes. Delivery outside of this area is available with a charge to cover the travel expenses. Delivery is generally throughout North East Wales and West Cheshire. Cakes will be delivered and set up with prior agreement only mutually agreed with the client at the time of ordering.
A setup charge will be applicable for wedding cakes.
Intellectual Property
All images and designs shared with the client remain the property of Creative Box Cakes Limited and should not be reproduced or shared without explicit permission.
Photographs
We reserve the right to photograph your cake prior to delivery for our own reference and also for promotional purposes. No pictures will be made public until after the event date.
Non-edible elements
Some cakes require
non-edible elements as part of the structure. We will advise you of this during the collection/delivery of the cake, but please remove any non-edible elements before serving the cake.
Cake Storage
Cakes should be stored in a porous box, preferably the box they came in. Fondant icing used to cover cakes is not designed to be refrigerated, and colour bleed can occur as a result.
Force Majeure Clause
Creative Box Cakes Limited shall not be liable or responsible for any failure to provide service or for a delay in service of any of our obligations under these terms and conditions that is caused by events outside our reasonable control (known as a "Force Majeure event").
A Force Majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and can include any of the following:
Extreme weather conditions - including but not limited to winds, snow, rain, storm, fire or floods
Transport - impossibility or difficulties with use of public or private transport
Cancellation - of any third party related services
Telecommunications networks - impossibility or difficulties with the use of public or private telecommunications networks including the internet for any access of any part of the website
Materials - inability to receive materials ordered due to a third party supplier failure beyond our control
Civil unrest - riots, strikes, transport delays and anything connected with such events
Telecommunications hardware - the failure of any computer or telecommunications system or hardware or software
Website - the failure of the website, affiliate interface or supporting or connected technology
Our obligations under these General Terms and Conditions are suspended for the period that the Force Majeure Event continues and we will have an extension of the time to perform these obligations for the duration of that period. In all cases, we will take reasonable steps to bring the Force Majeure Event to a close or to find a reasonable solution to perform our obligations despite the Force Majeure Event. If this is not possible, we will discuss with you how best to address this.
Covid-19
If your celebration is unable to go ahead due to government restrictions surrounding Covid-19 and you wish to postpone your order, both parties must agree to the new proposed and any postponements will incur an administration fee of £50.
We are unable to offer refunds for cancellations under these circumstances.
If we are required to close Creative Box Cakes Limited due to government restrictions surrounding Covid-19 and are therefore unable to fulfil your order, we will work with you to try to agree a suitable alternative date for delivery. If you do not wish to accept our suggested alternative, then we will refund the full price to you.
Baking and Decorating classes
Baking and decorating classes are provided in person or online.
By booking any of our classes or online workshops, you agree to abide by our terms and conditions.
What’s included:
Ingredients and equipment are provided for all in-person classes. Please bring your own apron and a container to take your baked goods home.
A list of ingredients and necessary equipment will be sent out before online workshops.
Age requirements:
Children’s classes are suitable for children aged eight and over. An adult chaperone is welcome to stay for the duration of the class.
Health & Safety:
All participants should wear shoes with flat, non-slip soles and covered toes. We recommend wearing washable clothing and are not liable for any damage to clothing.
If you have been or are suffering from food poisoning or an upset stomach (or have come into contact with anybody exhibiting these symptoms) within 48 hours of the course, we ask that you not attend and contact us.
All open wounds must be covered, ideally with a blue plaster. If you don’t have a plaster, let us know when you arrive, and we will be happy to provide one.
Special dietary requirements & food allergies:
We are unable to tailor our course content to meet special dietary requirements.
Please inform us in advance of any allergies, disabilities, or learning needs.
Lateness:
Starting on time is crucial, so please arrive on time for your class.
If you are late, please be aware that the class may have started. We will allow you to join in wherever possible, and do our best to catch you up.
There is free parking onsite.
Payment:
All payments must be made in full at the time of booking. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment. Unfortunately, if you are unable to attend any session, we are unable to offer refunds as the space will be unavailable to anyone else.