Contract of Service
Contract of Service
This Contract of Service sets out the agreement between Creative Box Cakes & Searle Jones Cake Design (“the Company”) and the individual or organisation placing an order (“the Client”).
By paying a deposit and/or booking fee and confirming a booking, the Client enters into a binding contract of service with the Company.
The contract shall apply to the sale of the Goods by the Company to the Buyer to the exclusion of all other terms and conditions referred to, except where the Company has agreed to such variation in writing and by way of signature.
These contract terms and conditions apply to the company Creative Box Cakes Ltd, trading as Searle-Jones Cake Design and Creative Box Cakes Ltd.
By ordering from Creative Box Cakes Ltd, you agree to be legally bound by the contract and accept that it may be modified or amended from time to time.
Creative Box Cakes Ltd provides the following bespoke and unique designed and made cakes:
- Any occasion celebration cakes
- Wedding cakes
- Cupcakes
- Postable bakes
- Baking classes
Requests for other services can be discussed directly with the client.
Consultations are available by appointment only.
1. Definitions
- “Company” refers to Creative Box Cakes Ltd and Searle Jones Cake Design, including its owners, employees, agents, and representatives.
- “Client” refers to the individual(s) or organisation placing an order with the Company, including their representatives, event organisers, or any third party acting on their behalf.
- “Order” refers to any cake, baked goods, or other edible items requested, commissioned, or purchased from the Company by the Client, including any associated services provided in relation to that Order.
2. Allergens and Food Intolerances
- Our kitchen handles many of the 14 allergens identified under UK law (including gluten, milk, eggs, nuts, peanuts, soya, sesame, and others). While every care is taken to avoid cross-contamination, we cannot guarantee that any product is completely free from traces of allergens.
- It is the responsibility of the Client to inform the Company, in writing, of any known allergies or intolerances at the time of booking. Failure to provide this information may result in us being unable to fulfil the order.
- It is the responsibility of the Client to inform their guests of any allergy risks associated with the cake or other edible items supplied.
- The Company shall not be held liable for any adverse reactions, illness, or harm resulting from the consumption of our cakes or any other edible products supplied.
3. Box Bake Orders
- All bakes are made to order and will be dispatched as soon as possible. We aim for the product to be delivered within one week of the order date.
- For home bakes/bakes in boxes, full payment is required on placement of the order.
4. Booking and Deposits
Applicable to all Orders:
- A non-refundable booking fee of 25% of the total Order value is required at the time of booking to secure the Order.
- The booking fee and or deposit will be deducted from the final balance payable.
- The Order is only considered confirmed once the deposit/booking fee is received and the necessary order forms or agreements are signed.
Occasion Cake Orders
- We recommend booking at least 8 weeks in advance to secure the date you require, especially for weekends.
- Short-notice requests will be accommodated where possible.
- A signed Order form and a deposit are required to secure your booking.
- By payment of deposit, it is deemed that the client accepts and agrees to the terms and conditions of Creative Box Cakes Limited.
Wedding cake orders
- We require at least 12 weeks' notice in advance for wedding cakes, as these usually entail more detailed designs and complexity.
- A non-refundable deposit of 25% of the total order cost is required to secure your booking and delivery date.
5. Payment terms
Deposits
- We require a deposit on order placement for all cakes, which is deducted from the final balance payable. Deposits are non-refundable and non-transferable.
- The Order is considered confirmed once the deposit is received and any necessary order forms or agreements are signed.
- Deposits are payable at the time of order confirmation. A 25% deposit is payable on ordering unless the order is placed within 4 weeks of the due date, in which case full payment is due. By payment of the deposit, it is deemed that the client accepts and agrees